We want you to be happy with what you ordered. If something isn't right, here's exactly how returns work.
You may request a return within 90 business days of receiving your order.
- Items must be unused, unworn/unassembled where applicable, and in their original condition.
- Items should be returned in their original packaging whenever possible.
- Proof of purchase (order number or receipt) is required.
- Items marked "Final Sale" at time of purchase
- Items that have been assembled, installed, or show signs of use beyond inspection
**Return Shipping Responsibility**
- If an item arrives **defective, damaged, or incorrect**, Mossbury covers return shipping costs in full, and we'll send a prepaid return label.
- If you're returning an item for any other reason (changed your mind, doesn't fit your space, etc.), return shipping is the customer's responsibility.
1. Email support@mossbury.shop with your order number and reason for return.
2. We'll confirm eligibility and provide return instructions (and a prepaid label, if the item is defective).
3. Pack the item securely and ship it to our return address below.
4. Once received and inspected, we'll process your refund or exchange.
**Refund Procedure & Timing**
Once we receive and inspect your return, refunds are processed within 10 business days to your original payment method. You'll receive an email confirmation once your refund has been issued. Depending on your bank or card issuer, it may take a few additional business days for the refund to appear on your statement.
**Damaged or Defective Items**
If your item arrives damaged or defective, contact us within 7 days of delivery with your order number and, if possible, a photo of the damage. We'll arrange a free return and send a replacement or issue a full refund — your choice.
If we made an error and sent the wrong item, contact us right away. We'll cover return shipping and send the correct item at no additional cost, or refund you in full.
We're happy to exchange an item for a different size, color, or product of equal value, subject to availability. Contact support@mossbury.shop to arrange an exchange.
Orders can be cancelled free of charge as long as the order has not yet entered processing/shipped. Contact us as soon as possible at support@mossbury.shop or +1 916-821-9866 if you need to cancel. Once an order has shipped, it can no longer be cancelled but may be returned under this policy.
